Aurora resident says Comcast equipment has bugs — literally
By Matt Brennan For The Beacon-News January 2, 2012 3:42PM
Updated: January 8, 2012 9:49PM
AURORA — When someone refers to their electronics as being buggy, Antonio Munoz may have something a little different come to mind.
The Aurora resident recently acquired his cable television service through Comcast. After the installer left his home on a Friday, cockroaches began crawling out of the cable box in his parents’ room, Munoz said. He said it looked like the equipment came from a different user, and was not new.
“You don’t know where this equipment came from,” he said.
Munoz made several calls to the customer service line, and stopped in the Lake Street location, and no one was able to help him for several days, he said. He wanted new equipment, but was told it would require another installer.
“Why wouldn’t they just take the time to bring you new equipment?” he said.
Munoz carries a bag with dead roaches in them as evidence. He also wrapped up the box and brought it back to Comcast — he does not want the roach-infested equipment in his home.
He has since seen a few cockroaches crawling around his home, which is disturbing.
“We never had a roach problem here ever,” he said.
Comcast spokesman Angelynne Amores said in an e-mail that the customer’s box was later replaced free of charge. The customer care team also apologized for not handling the situation more promptly.
Munoz’s problem comes shortly after the news of a class action lawsuit that Comcast employees are making against the company on the south side of Chicago. The lawsuit, which was filed in U.S. District Court, says that employees were often forced to install inadequate, bug-infested equipment at homes on Chicago’s South Side.